3 12 copc 001 Public Sector Performance Improv and Cert Case Study pdf
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This case was prepared to serve as a basis for discussion rather than to illustrate either effective or ineffective administr ative and management practices.
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© 1996-2012 COPC Inc. All rights reserved. Con dential and proprietary information of COPC Inc. CHALLENGE The organization was receiving low scores from customers in quality and overall.


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